Manchester Bouncy Castles will only operate within accepted standards of Health & Safety and our staff on site reserve the right to refuse to provide services that contravenes those standards or the terms of our insurance.
Health and Safety is our top priority and we are unwilling to compromise on this.
For outdoor hires the castle needs to be placed on grass in order for us to secure the castle to the ground.
Placement on tarmac or Astro turf requires a minimum of 163kg per anchor point (6 anchor points), if this has been discussed and agreed prior to the hire then there will be an additional charge due to the additional load needed and workload in order to set up (also to be agreed prior to the hire.)
If the castle is going on to a concrete base please be aware that 6 holes will need to be drilled into the floor to secure using sufficiently rated thunderbolts.
Post hire the holes will be filled with sand, again this would need to agreed prior to hire. The castle surface must be confirmed and agreed in advance, failure to provide the correct information will lead to the hire being cancelled and deposit withheld.
A castle rolled up is very heavy, when delivering we need at least 3ft access room to the site location. Unless there is a lift this inflatable will not be carried upstairs.
Failure to notify us of this when arriving at a venue or garden will mean full payment of the unit if we are unable to set up due to access issues.