Bad Weather Policy
What if the Weather is bad on the day?
It is always good to have a back up plan in case of rain on the day, either an indoor location or large gazebo to protect the castle area. Our policy is as follows, If the weather is not looking good, high winds or heavy rain you can cancel the day before your hire. If the castle/inflatable is delivered and set up and then not used due to rain unfortunately there is no refund available. On the day prior to the hire if we think the weather is unsafe we will give customers a courtesy call. It's within our rights to cancel if the weather is forecast to be heavy rain or wind gusts above 24mph. In this situation any deposit will be refunded. Please remember that we only would cancel your hire if it was deemed unsafe for the children as they are our top priority.
In the case of extreme high winds (above 24mph) or storms on the day of your hire we will give you a call to let you know that your booking is cancelled due to extreme weather conditions. If you can find an alternative venue for an indoor hire we will be happy to set up there for you. Health and Safety is of paramount importance.